poor pathetic service

<p>Good day to everyone reading this. I have recently experienced a water damage to my DSTV decoder due to the ceiing falling in the living room of my house. I then phoned MultiChoice and explained the situation to them and they told me to get a new decoder and I explained that I could not afford a new one. They then informed me that I could get a second hand decoder and just do a change of ownrship on the decoder. I then went to a pawn shop and bought a DSTV decoder and did everything the call centre told me to do even spent hours at the police station for affidavits and certification (that was not even said to me the first time second or third time I phoned.) It has been almost 2 weeks now and everyday I phone the call centre I get told different excuses of why the decoder can't be linked and they will attend to it and escalate it thru to business centre and it will take 24 hours. I wait 24 hours and when i phone again....... Guess what more excuses. I on Thursday I requested to speak to a manager and was told they have team leaders so she was to busy to speak to me and they told me she will phone me back. And so I am waiting still to today no calls. I phoned again today and again I was told they will have it sorted out within the hour cause I swore and thru my toys out the cot abit(in anger) till this afternoon still no response or answers. The team leaders is worst then the call centre agents. I have expressed my deepest anger today and I have got no other option then to make the people aware that MultiChoice is the worst service to have. The don't help you when you have a problem. They charge you such high prices for packages just to repeat all the same shows daily. They don't give a proper service to the customers and last but not least the call centre is pathetic the one agent doesn't know what the other on is doing. They give customers wrong information and waste people's time. People should stand up and show them just one month and not pay them and see how much money they lose and then maybe they will give customers proper service. I have made it clear that I will not pay my account this month and if they cut it they must cancel it. I have paid for a service I can use and then they can't help me get connected again. I really hope that other customers doesn't experience the same poor service and if you have don't feel bad I know what you are going thru and I understand your frustration too.</p>