Poor & Pathetic Customer Service

I have been a DSTV access package client effective 26/10/2019. as from my 1st installment i have had nothing but putrid / disgusting / unprofessional / low quality of customer service ever from a company. My DSTV was installed on the 26/10/2019. i immediately made the payment on the 26/10/2019 Via EFT in order to activate my access package. i was told i need to choose a payment date which i chose the 26th of every month, the consultant did not advise me that if i pay a day later it would accumulate to an extra R50 on top of my installment amount. I have been paying my monthly installment on or before the 26th and immediately emailing my proof of payment to : *** using my ID number as a reference number, every single month i pay my dstv on time and send through my proof of payment but yet my services are been disconnected and i fall into arrears. when i call the *** call centre, i get through to a consultant which places me on hold for 15-30 mins just to check if proof of payment is reflecting, once they allocate the payment they re-install my services, I am then held liable (which is not my fault) for having to pay these arrears because DSTV cannot do their job properly as to check that my payment is made on time for the correct amount, i have to spend every month R100 on airtime just to call and email DSTV my proof of payment. the last time o called ***9 i spoke to Nwabisa & cyril who was a manager his email address is ***, these 2 employees were suppose to investigate my case and get back to me. still up to date no one has contacted. i find this highly disappointing coming from a big service provider. i am so not happy with the service i have received as a new customer. i have also made a complaint with the HSBC Board/ Obudmans/ hello peter

i have received an sms today stating my services have been disconnected and i owe arrears, but i have paid my DSTV till to date but they keep on putting me in arrears as they cannot pick up the proof of payment. I do require a responce to my complaint within 24 hrs as my services are disconnected

customer / reference number: ***