Poor pathetic customer service

What i terrible service i just got from the multi choice call centre consultant...my mother's dstv got suspected today i made the payment in the morning called back and was told email proof of payment, i did so. Called back to get assistance gave the lady all the infor from the ID number, account number even the auto ref that i got after sending the email. She kept me holding for almost an hour to come and tell me there's nothing she can do for me and when i asked her for name she refused....what a service to think we loyal clients if multi choice and this is the kind of horrible service one gets. Maybe one moving to netflix wont be such a bad idea after all