Poor, pathetic assistance and feedback from Multi Choice

If ever a business needs to be red- carded!! Had myself to blame...was convinced to change to their so-called price lock in Dec. What a disaster ever since; been trying since 2nd Jan to have PVR functionality back, every time just told it must be escalated... maybe to heaven! Been dealing with one after the other *********** consultants, waiting periods for ",just hold on, please" of up to 36 minutes, just to hear again: 'Sorry, have to escalate'... awaiting for resulotion since 2Jan. How can I get rid of Multi Choice????? No feedback unless you call...if there's a score below 0, I'll definitely rate them as such!