Poor or non existant service

They always say you cannot complain about the service because there is none. That is feeling I have about DSTV. I have been trying to get a new decoder on price lock for more than two weeks, but still await the "person dealing with this" to contact me. This is after many calls, chat on site and online application. The rating would have been 0 if it was available. Might be easier to just discontinue subscription as new material is in any case very rare.