Poor online experience not resolved

<p>Hi, </p> <p> </p> <p>A few months back I had a bad experience with online movies and renting PVR movies where I was billed double for one movie, I had trouble with the complexity the website operates and non-userfriendly interface I experienced. I tried renting a movie for my PVR and accidentally rented it online, which cannot be transferred apparently. I called it in, but the first person to respond could not assist me. I insisted on speaking to a supervisor but he could not as well. He kept me on the phone for an hour, trying to explain to me that it was not DSTV's fault.</p> <p>I reported the incident again, was contacted but never heard from this again. I did note however that they added the option to rent PVR movies online by entering the rental code, which was the exact reason I was double charged. To date, I was not informed that my issue was resolved and transactions reversed. For months I had to call the call center each time I wanted to rent a movie, not too good for the age we live in, I refuse to SMS since I do not pay to make a phone call, and I have the internet.</p>