POOR/NO SERVICE

<p>I have requested for the price lock decorder on 28 October 2016- i was sent an sms stating that my application was approved and i was requested to email my credit documents which was done on 31 october 2016. Thereafter i received an email stating that i will get a call in 24 hours.</p> <p>case numbers created - ********** 8-c1 /c2/c3</p> <p>i didnt receive feedback as promised- i have since contacted the customer care department over 5 times - speaking to different agents who advised me that they will escalate the matter and i will get feedback in 24 hours - to date no one has contacted me a whole 18 days later.</p> <p> </p> <p>i have spoken to two team leaders Pearl and Vuyokazi who have stated that they will assist which never happen either.</p> <p>no one can provide me with feedback via customer care or via the email helpline.</p> <p> </p> <p>i am disappointed to say the lease considering the adverts about DSTV and the quick turn around time</p> <p>i am a first time purchaser and am shocked at the service received. Not to mention the inability of the staff at dstv to assist</p> <p> </p> <p>disgusted </p>