Poor mediocre service from DSTV Consultant Nokukhanya- Services suspended while I am a debit order paying client and on Price Lock..My sin was to chang the debit order date.

I am a DSTV/ Multichoice client on Price lock and they are taking their monthly subscription fee via a debit order. But I am disgusted by their below standard service recceived from their Call Centre. I sent a request to change my debit order date from the 25th to the 1st. I was told everything is fine they have changed the date. Today it is Sunday the 29th, I see their services have been suspended. 1. I am on DSTV Price lock. 2. My method of payment is a debit order. 3. I try to get them online via whatsapp and stayed over an hour trying to resolve this quiry with a lady called Nokukhanya. 4. All she is interested in is that I go and pay with another alternative method and the amounts she is giving me are incorrect, to top it all she wants me to pay a reconnection fee as well she is not interested in my query of why are the services suspended while I am on a debit order payment method?

5. When requesting her to get her senior to assist me with the query (because she is *********** which is my observation) she says, her senior will call me at 16h00. I have contacted her after 07h00-08h00 and stayed with her online until after 09h00 with no progress on the query. She tried even to speak on behalf of her senior, citing that her senior will also want me to pay first before resolving the query. I asked her to send me the proof that the consultant changed the debit order date and the proof from the system that the debit order was sent through. 6. Now here is the logic behind her senior calling me at 16h00: the shift will be ending so they will get the query transferred to the next shift and in the meantime I am in the dark while paying.