Poor management, suffering clientele and frontline employees

I hate writing on Hellopeter, I use it as a last resort. But my frustration with DSTV has got me here. No wonder your NPS scores are ridiculous. Your customer service is pathetic to say the least. Not that your consultants are to blame as I'm sure they are your frontline, the poor souls that have to take the brunt of poor management. Honestly, I can't imagine you will be in business for much longer with what's happening over there. Something as simple as sorting out a login issue is taking a month. Absolutely pathetic! And it's as simple as getting your managers to get on the phone and call your clients to explain what is going on and giving a realistic ETA. If my multi-national company with over 7mil clients can do it... I would think that you could too. But I guess that's the difference in having management that care, have strategy and maybe just that little bit of brains to hire the right people.