Poor management of outsourcing

<p>After requesting an accredited installer(Polycup Trading) to come and repair the signal of a decoder, they came and did some work on it and fixed it. But later that evening it was not working. I went back the day, 10 August 2016 to inform the installer. They told me they did not have people to send back they would send someone today, 11 August 2016. </p> <p> </p> <p>I went back twice today and they still cannot send someone to fix the signal. So I requested a refund so I can find another accredited installer to attenuate my problem. This they refused and told me to wait for someone who is in germiston to return and come fix the problem.</p> <p> </p> <p>I called MultiChoice about this and was told that the installers work independently and nothing can be done.</p> <p> </p> <p>Now I have a tenant who is complaining to me about the signal and the MultiChoice installer not willing to give me back my money.</p>