Poor level of service(DSTV)

I'm really worried,disappointed nd dissatisfied with the level of service we get from multichoice as if it's a free service while we pay thousands of rand for extremely low levels of quality. Jst to resolve a simple issue of data top on the router u r kept on hold until u run out airtime. This level of service explains why multichoice is losing money every financial year bcoz it's now all about the bottom line no longer about client satisfaction. I'm out of words to try nd explain how defeated I am with this guys nd worst of all I've paid more than 2years in advance. Dstv needs to improve or close up shop