Poor leavel of service

I have reconnect my dstv account and they did not advise me that they are setting up a direct debt. The debt bounced and i was charged R110 for the debt. I called the center on Friday and they advised that there was a debt set up and i advised that i didnt give authority to set this up. You advised that a manager will call in 48 hours and i didnt get a call. I call Dstv today and the lady said i should call *** which is the complaints team and it does not exist called dstv back again and switched board advised that she did not hear this number before. She transferred me to and agent who advised that she would put me to a manager. She placed me on hold and dropped the call. Please can i get feedback ASAP on ***