Poor Internet Service from Multichoice

I subscribed for DSTV Internet around May 2024 which was the worst decision I made for wasting my money for the poor Service that I receive from DSTV, I have registered 2 address which is the primary and secondary, but everyday I have to phone DSTV that I cannot connect the router is flashing a green light, I have transferred to the internet department on daily basis but the same disconnection happens, I have requested to cancel this useless router but now I have been told that I will have to pay for the 24 months contract that I did not even know that I have signed up for, I wanted to have my Compact alone but now its been combined, so for DSTV what is important is to rip me my money on monthly basis for the poor service that I am getting, I think now I must escalate this the legal way as I have been patient since the month of may