Poor insurance service

Dismal device imsurance service. My insurance device claim was logged on the 4th Nov 2025. A weel later i called and was told it would take atleast 7days to be allocated to an installer and i waited with no call or communication from multichoice.I was very patient with them. I called the claims department again on Monday 24th and was told anothet story and asked to wait a further 48 hour but till today the 29th Nov 2025 nothing has been done or communicated. I pay every month religiously and never missed a subscription payment or insurance payment but when i needs be for them to hour their part of agreement they are no where to be found instead you are being sent from pillar to post. Very disappointing for an international company