eS
elricho S
1 reviews | Active since Sept 2010
25 Apr 2020, 16:13
Poor installation by agent.
Good day mulit choice. I had a upgrade done on my decoder in January 2020.A few weeks ago I disconnected my extra view and then reconnected my extra view. When my extra view was reconnected I could get communication from my primary decoder. I contacted the call centre and was advised that I need to have a diplexer installed. I told the lady the agent that installed the unit installed it as is now that I disconnected my extra view and reconnect I have a problem. The agent has done something to let it work without a diplexer. This is certainly poor installation practice.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 16:16Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 16:16
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 16:26Hi Elricho,
We are so sorry to hear about the technical issues.
We have escalated your query to the Xtraview call-back team so that they can contact you.
Regards
The DStv Hellopeter team
We are so sorry to hear about the technical issues.
We have escalated your query to the Xtraview call-back team so that they can contact you.
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 16:26
Official
Hi Elricho,
We are so sorry to hear about the technical issues.
We have escalated your query to the Xtraview call-back team so that they can contact you.
Regards
The DStv Hellopeter team
We are so sorry to hear about the technical issues.
We have escalated your query to the Xtraview call-back team so that they can contact you.
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 16:26Hi Elricho,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 16:26
Official
Hi Elricho,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
eS
elricho S's updateReviewer Update
25 Apr 2020, 16:54Thank you for your response I will give feedback once matter is resolved.
eS
elricho S's update25 Apr 2020, 16:54
Reviewer Update
Thank you for your response I will give feedback once matter is resolved.