1 reviews | Active since Jun 2016
Poor Installation and after care service
<p>I signed up for the Explora Debit Order deal in March and Joyful Technology, one of DSTV's accredited installers came to install everything. A day later they came back and told me that they installed an incorrect dish and went on to change it.</p> <p> </p> <p>Since then my DSTV has been playing funny, the same way it does when there is heavy rain outside but in normal weather and the recording function does not work. I've been calling Joyful Technology since mid-April and I have been sent from pillar to post, I have spoken to them no less than 10 times since this problem started!</p> <p> </p> <p>They were very quick to come take my money and install the Explora but I find myself running behind them to come check what the problem is. I'm paying R849 a month for an Explora that does not record and that loses picture when the sun is out!</p> <p> </p> <p>This is the worst service I have ever experienced!!!!</p> <p> </p> <p>These are their details:</p> <p>http://ads.easyinfo.co.za/htm/custom/joyfultechnologies/index.htm</p> <p> </p> <p>Contact Details:</p> <p>Contact: Mr. Alex Mlangeni<br />Tel: ***<br />Cell: ***<br />Fax: ***<br />E-mail: ***<br />Address: 154 Nomzaza Street<br />Vosloorus<br />1475</p>
Dear Mukanda Mukumela
Thank you for bringing this matter to our attention.
We have escalated your enquiry to the relevant department for further investigation. They will contact you directly for feedback.
Should you have any further concerns, please do not hesitate to contact us. We are here to assist you.
Regards
Elna
Dear Mukanda Mukumela
Thank you for bringing this matter to our attention.
We have escalated your enquiry to the relevant department for further investigation. They will contact you directly for feedback.
Should you have any further concerns, please do not hesitate to contact us. We are here to assist you.
Regards
Elna
This is the response I received from your installer on Thursday "Hi bru
I heard your cry. My problem is, I have to change that SMART LNB. We have a big problem with some of them, and busy changing them. The sooner I get it before weekend, I will come change it.
Alex-Dstv"
It's now Monday morning, no one came "before the weekend" and I spent my entire weekend calling these guys and my calls were not answered!! The problem has now gotten worse, I can't watch 30 minutes of tv without the Explora losing signal! I could not watch a single game of EURO 16 this entire weekend!
I'm actually done with DSTV, I've been getting told "this weekend" for the past 6 weeks and now my Explora has completely seized working fully yet I'll still be debited R849 come month end!!! A smart LNB costs R500 and if Joyful Technology were serious about their business, they would have replaced it a long time ago!!!
Please can you get another installer to come fix this issue within 48 hours, if not cancel my subscription, advise me on where to drop off this faulty Explora and how I can get my R1350 installation fee refunded! If that doesn't work for you guys then I'm simply going to change my bank account to prevent you from debiting, I'll pawn this Explora to get back my installation fee and we can discuss this at the CPA!
this is absolute nonsense!! I'm actually disgusted that I've been paying R849 for 3 months yet I can't even record a movie or enjoy a full game of soccer without having to reset my decoder!
This is the response I received from your installer on Thursday "Hi bru
I heard your cry. My problem is, I have to change that SMART LNB. We have a big problem with some of them, and busy changing them. The sooner I get it before weekend, I will come change it.
Alex-Dstv"
It's now Monday morning, no one came "before the weekend" and I spent my entire weekend calling these guys and my calls were not answered!! The problem has now gotten worse, I can't watch 30 minutes of tv without the Explora losing signal! I could not watch a single game of EURO 16 this entire weekend!
I'm actually done with DSTV, I've been getting told "this weekend" for the past 6 weeks and now my Explora has completely seized working fully yet I'll still be debited R849 come month end!!! A smart LNB costs R500 and if Joyful Technology were serious about their business, they would have replaced it a long time ago!!!
Please can you get another installer to come fix this issue within 48 hours, if not cancel my subscription, advise me on where to drop off this faulty Explora and how I can get my R1350 installation fee refunded! If that doesn't work for you guys then I'm simply going to change my bank account to prevent you from debiting, I'll pawn this Explora to get back my installation fee and we can discuss this at the CPA!
this is absolute nonsense!! I'm actually disgusted that I've been paying R849 for 3 months yet I can't even record a movie or enjoy a full game of soccer without having to reset my decoder!