1 reviews | Active since Feb 2017

27 Feb 2017, 18:28

poor installation

<p>i brought my decoder on the 25/11/2016 in Pep stores in bramfaoin Johannesburg my decoder its not open and i still have the receit i complained four times at Pep stores i demanded to be refunded my money back but the manager dint care she said they dont refund for a decoder and the installer he kept on making excuses and its still not installed </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2017, 18:39
Official

Dear Mikateko Ngobeni

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2017, 19:46
Official

Dear Mikateko Ngobeni

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

As per our telephonic conversation, your query has been referred to our field service team for further assistance.

We will provide you with the feedback as soon as is received.

Please accept our sincere apologies in this regard.

Should you require further assistance, please do not hesitate to contact us.

Kind regards

Lebogang

Best regards,

's update03 Mar 2017, 13:32
Reviewer Update

i waited so long for my dish to be installed and finally its installed thank you very much.

I complained once they responded quikly

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Mar 2017, 14:11
Official

Dear Mikateko Ngobeni

Thank you for taking our call today.

We are glad your installation was done.

We have changed your method of payment to cash as requested.

As discussed, please click on the attached link for the change of ownership form: http://www.dstv.com/topic/change-of-ownership-***1

We would like to thank you for sharing your experience with us and would also like to thank you for your invaluable support.

Kind regards

Lebogang

Best regards,