Poor *********** service

I have been disconnected 4 times. I have called and submitted POP 4 times. Each agent blames the previous one for not allocating payment. When calling for the 4th time my DSTV was on the 100 channel. Not sure what the agent did but now I have no signal. Now the decoder is being blamed and I'm requested to take it into a store. It worked perfectly until I called. I want this resolved or will cancel as this is an irrigation. I cannot be calling twice a week. I will not be held responsible for reconnection fees. I want a manager to call me.