MS
Matthew S
1 reviews | Active since Oct 2023
30 Jul 2024, 16:59
Poor image quality
I've had DSTV streaming service for a few years and the image quality has generally been good. However, over the past few months, I've been experiencing recurring issues with a very poor image quality that comes and goes. It is across all channels, and it is definitely not related to my ISP because I have a 100MB fibre connection that I test regularly, and I also don't experience this issue with any other streaming service. I would be interested to hear if anyone else is suddenly experiencing this issue.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Jul 2024, 17:11Hi Matthew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2024, 17:11
Official
Hi Matthew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2024, 17:39Hi Matthew,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, your monthly contract is R899.00 per month.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, your monthly contract is R899.00 per month.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2024, 17:39
Official
Hi Matthew,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, your monthly contract is R899.00 per month.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, your monthly contract is R899.00 per month.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2024, 17:48Hi Matthew,
Thank you for reaching out to us about your concerns with the picture quality on DStv Stream. We apologize for any inconvenience this has caused.
To improve your viewing experience, please note that you can adjust the video quality settings within the DStv Now app. You can choose from the following options:
- Highest
- High
- Medium
- Low
To access these settings, follow these steps:
1. Open the DStv Now app
2. Go to Settings
3. Select 'Maximum Video Quality'
4. Choose your preferred video quality
Alternatively, you can also adjust the video quality directly within the video player.
Please note that selecting a video quality within the 'Maximum Video Quality' section under Settings will act as the global setting when streaming video in the DStv Now app.
If you continue to experience issues with picture quality, please let us know and we'll be happy to assist you further.
Thank you for your patience and understanding.
Thank you for reaching out to us about your concerns with the picture quality on DStv Stream. We apologize for any inconvenience this has caused.
To improve your viewing experience, please note that you can adjust the video quality settings within the DStv Now app. You can choose from the following options:
- Highest
- High
- Medium
- Low
To access these settings, follow these steps:
1. Open the DStv Now app
2. Go to Settings
3. Select 'Maximum Video Quality'
4. Choose your preferred video quality
Alternatively, you can also adjust the video quality directly within the video player.
Please note that selecting a video quality within the 'Maximum Video Quality' section under Settings will act as the global setting when streaming video in the DStv Now app.
If you continue to experience issues with picture quality, please let us know and we'll be happy to assist you further.
Thank you for your patience and understanding.
Best regards,
DStv (MultiChoice)'s reply31 Jul 2024, 17:48
Official
Hi Matthew,
Thank you for reaching out to us about your concerns with the picture quality on DStv Stream. We apologize for any inconvenience this has caused.
To improve your viewing experience, please note that you can adjust the video quality settings within the DStv Now app. You can choose from the following options:
- Highest
- High
- Medium
- Low
To access these settings, follow these steps:
1. Open the DStv Now app
2. Go to Settings
3. Select 'Maximum Video Quality'
4. Choose your preferred video quality
Alternatively, you can also adjust the video quality directly within the video player.
Please note that selecting a video quality within the 'Maximum Video Quality' section under Settings will act as the global setting when streaming video in the DStv Now app.
If you continue to experience issues with picture quality, please let us know and we'll be happy to assist you further.
Thank you for your patience and understanding.
Thank you for reaching out to us about your concerns with the picture quality on DStv Stream. We apologize for any inconvenience this has caused.
To improve your viewing experience, please note that you can adjust the video quality settings within the DStv Now app. You can choose from the following options:
- Highest
- High
- Medium
- Low
To access these settings, follow these steps:
1. Open the DStv Now app
2. Go to Settings
3. Select 'Maximum Video Quality'
4. Choose your preferred video quality
Alternatively, you can also adjust the video quality directly within the video player.
Please note that selecting a video quality within the 'Maximum Video Quality' section under Settings will act as the global setting when streaming video in the DStv Now app.
If you continue to experience issues with picture quality, please let us know and we'll be happy to assist you further.
Thank you for your patience and understanding.
Best regards,
MS
Matthew S's updateReviewer Update
01 Aug 2024, 12:18Hi
I have tried adjusting the settings many times, but the issue has not been resolved. Also, I have a 100MB fibre connection, so there should be no issue at all with streaming a 4K image. I have had the service for a number of years and have never had the problem before. It only started about 6 weeks ago and has worsened lately when I'm trying to watch the Olympics. I am sure that the problem is not on my side because I have no such issues when watching Netflix or Disney.
Please advise on what you are doing and checking for issues on your side.
Thank you!
I have tried adjusting the settings many times, but the issue has not been resolved. Also, I have a 100MB fibre connection, so there should be no issue at all with streaming a 4K image. I have had the service for a number of years and have never had the problem before. It only started about 6 weeks ago and has worsened lately when I'm trying to watch the Olympics. I am sure that the problem is not on my side because I have no such issues when watching Netflix or Disney.
Please advise on what you are doing and checking for issues on your side.
Thank you!
MS
Matthew S's update01 Aug 2024, 12:18
Reviewer Update
Hi
I have tried adjusting the settings many times, but the issue has not been resolved. Also, I have a 100MB fibre connection, so there should be no issue at all with streaming a 4K image. I have had the service for a number of years and have never had the problem before. It only started about 6 weeks ago and has worsened lately when I'm trying to watch the Olympics. I am sure that the problem is not on my side because I have no such issues when watching Netflix or Disney.
Please advise on what you are doing and checking for issues on your side.
Thank you!
I have tried adjusting the settings many times, but the issue has not been resolved. Also, I have a 100MB fibre connection, so there should be no issue at all with streaming a 4K image. I have had the service for a number of years and have never had the problem before. It only started about 6 weeks ago and has worsened lately when I'm trying to watch the Olympics. I am sure that the problem is not on my side because I have no such issues when watching Netflix or Disney.
Please advise on what you are doing and checking for issues on your side.
Thank you!