nM
nokuthula M

1 reviews | Active since Feb 2017

13 Feb 2017, 09:41

Poor finance management

<p>I have 2 decoders both on access and I pay R238 pm since year 2009. I was surprised to be told I have to pay R441 on the 25th Jan,when I called in to check Mpho told me it was a system error so I should pay my usual service fee of R238 which I paid on the 26th.</p> <p>on the1stFeb services were terminated on one of the decoders & I was told the insurance company made a mistake and charged me for the whole year therefore multichoice will activate my services as a new client and I will have to pay. I just got an SMS from Dstv saying I must pay R153 before 16/02 or I will be disconnected.</p> <p>I cannot pay that money. I pay R238 every month,how Dstv &the insurance company pay each other isn't my business. Why do I have to pay for the flaws in their system of paying each other?</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 09:51
Official

Dear Nokuthula

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team