Poor DTSV Service / Continued Double Billing

I tried phoning N1 City branch but got a Telkom \number does not exist\" message, the no. was listed on DSTV & other websites for this branch, so I phone the CPT call-centre to enquire about paying my bill for the year prior to the price increase. I was given an amount which I thought was incorrect (lower than expected) so I asked to double check - she said \"it's definitely correct\", gave me a ref. no. & asked me to pay at PicknPay due to it being close to the end of the month. I get to Pick n Pay & I can't pay more than R1908 into DSTV, as its their maximum so I left work early & wasted 40 mins. in month-end queues for nothing. Next morning I took off work again & went to the N1 City branch, they recalculated the amount, double checked it & I paid. I then got an email saying \"she forgot to include a package\" & I need to pay more so I must come back. I have to take more time off work the next day to pay the balance. I get ill treated by staff member so a manager attends to me & sorts the balance payment. I'm then assured its all paid & no direct debits will go off my account. Lo & behold, a price-increased direct debit goes out! I expect immediate feedback, a refund & compensation!"