POOR DSTV STREAMING SERVICE

Good Morning I recently,2025-01-30 cancelled my DSTV premium account and paid with EFT for a streaming package. I was only connected on 2025-002-02 till 2025-02-15 and my service was disconnected. Since then after phoning each and everyday, getting the same excuses over and over again. Apparently my money was allocated to a wrong account on their side and they can not find it. I send proof of payment, as well as statements showing my payment, which they recognized by sending me SMS's, acknowledged that they did receive my payment and I must enjoy my streaming experience. What a joke! Up do date 2025-02-24, I have no streaming service, although they acknowledge this morning again that they received my payment.

PLEASE CAN ANYBODY HELP!!!