POOR DSTV SERVICES

On the 4th of November 2024 I had requested my subscription services to be activated by DSTV Multichoice and as per the attached whatsapp from number +***8 belonging to Multichoice they advised that I pay R766.27 to have my account activated.

I made payment on the 4th of November 2024 via FNB EFT as per proof of payment attached to this email and the services were activated from the 4th to the 5th of November however they deactivated my account on the 6th of November 2024.

To my surprise upon contacting the agents to find out why I was blocked all of the sudden, they stated that my insurance dstv subscription debited all the funds from my account which is really *********.

The subscription insurances that are on my account were billing up without my dstv services being active since July 2024. No statements were sent to me regarding these overdue subscription fees.

I have sent an email on the the insurance division to cancel my subscription on the 5th and reverse all the money debited. ***. No response has been recieved thus far.

I'm a frustrated customer treated unfairly my Mutichoice DSTV, why was told to pay R766.27 to have my account activated then upon paying I'm told I owe more to have my services activated?

I have spent so much airtime trying to get assistance, spoke to different 3 agents for more than 12 mins each without getting assistance which is very disappointing. Tried calling the dstv insurance center and the number rings gets answered put your ID number and after a while number drops off.

My ask is to get my account up to date because I have recieved no value from all the insurance products under my account since my subscription was blocked for 5 months. My the funds be reversed with immediate effect and my sucbrition ne activated. I paid to watch dstv not to pay insurance and watch a blank screen.

I am told they need to investigate the mater while my dstv subscription I paid for is deactivated.