poor dstv services

Item: DStv (MultiChoice)
Rating: 1
Author: Chrizelda N

Very poor experience with dstv. my account is blockee due to no payment but no debit orders were take from my account. and its not the first time

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

21 Sept 2018, 09:01

Dear Chrizelda Nel,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply21 Sept 2018, 09:01

Official

Dear Chrizelda Nel,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

21 Sept 2018, 11:19

Dear Chrizelda Nel,

When the debit order payments come back unpaid twice the system changes the method of payment to cash. Kindly send us an email to *** to authorize us to activate the debit order again.

Currently the account is in arrears with the amount of R3966.68, and debit order payments were not being honoured. Due to the outstanding balance the services will be disconnected again. Please note it is your responsibility to ensure the payments are honoured and the account is up date.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards

Edward.

DStv Hello Peter Team.

Best regards,

DStv (MultiChoice)'s reply21 Sept 2018, 11:19

Official

Dear Chrizelda Nel,

When the debit order payments come back unpaid twice the system changes the method of payment to cash. Kindly send us an email to *** to authorize us to activate the debit order again.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards

Edward.

DStv Hello Peter Team.

Best regards,

poor dstv services

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