Poor dstv service

Hi I am a dstv fan since 1999 I make use of a debit order since 2001 I recently upgrade to explora on price locR899

So since the 13/11/2019 it is off due to a payment witch is on a debit order for the 15th of evry month

Now for 2 days nobody can help me with my problem we call at leaset 20 times no luck

I wonder why are so stupped not to help us or return our calls ...each time you speak to some one the say they will phone back in 15 min but beleve me they do not call you back ..

My debet order is running for the last 16 years on the 15 th of each month with out any miss payments ..

Can sombidy please help us ..customer number is ***9