Poor DSTV service and useless self help portal

Re-activating your holiday home option is as always, a nightmare. A service that is supposed to be quick and easy, always turns into more than an hour on the phone to DSTV trying all kinds of options, from restarting the system to wiping down the smart card, with no success.

I was on the phone this morning with DSTV Randburg and Durban to try and re-activate my holiday home option from 07:27 until 08:45, and my system is still not activated.

Why they have the self help portal, I will never know. They advertise that you can easily activate and de-activate your holiday home on this portal, but it never works, forcing me to phone their offices.

The only thing the self help portal is very good at, is reminding you how much you have to pay. This options works so well, that when I tried to activate my holiday home this morning on the portal, they doubled my amount due, and reminded me immediately that I have R 3600 due by the 7th Jan (When I logged in initially, it was R 1800), but funny enough, the package is still not activated (even after all the time on the phone to different call centers).

I was also not aware and believe many people aren’t, that you have to pay an access fee for between R65 and R95 every time you use the self help portal.

I fully understand why so many DSTV users are cancelling their subscriptions by the day.

My reference number for the Waste of time service this morning is: INC/42360