GW
George W
1 reviews | Active since Feb 2012
30 Sept 2023, 15:53
Poor DSTV service.
My decoder is faulty and on 20th September I went to the Benoni branch who confirmed that it was indeed faulty. They had no stock and it's now the 30th and still no stock. What kind of service is this? I have insurance so they have to replace it even if it's the latest model which I am prepared to pay the difference. So I also lose a 3rd of the months payment for viewing. It's a shocking state of affairs and I am really unhappy 🙁
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Sept 2023, 16:19Hi George,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Sept 2023, 16:19
Official
Hi George,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GW
George W's updateReviewer Update
30 Sept 2023, 16:22I have serious doubts if they will even bother replying. The only time they will is when you stop paying ones subscription. Then they will cut ones service off which wont be a problem when I have been without a service for a 3rd of the month anyway.
GW
George W's update30 Sept 2023, 16:22
Reviewer Update
I have serious doubts if they will even bother replying. The only time they will is when you stop paying ones subscription. Then they will cut ones service off which wont be a problem when I have been without a service for a 3rd of the month anyway.
GW
George W's updateReviewer Update
30 Sept 2023, 16:24They did reply. Well at least that is positive. Maybe it's only Benoni that is useless?
GW
George W's update30 Sept 2023, 16:24
Reviewer Update
They did reply. Well at least that is positive. Maybe it's only Benoni that is useless?