WI
Whitney I
1 reviews | Active since Oct 2016
14 Oct 2016, 17:06
Poor Dstv Service
<p>I have a Dstv Explora and has been struggling for the last week with the connection.I phoned multichoice yesterday and they said that the problem will be resolved yesterday already.I still can't watch anything cause the decoder keeps on rebooting.This is very bad because when monthly payment is due then they want their full amount otherwise your dstv connection gets cut off.What's the use paying for something you can't even enjoy.</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
14 Oct 2016, 17:28Dear Whitney Isaaks
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply14 Oct 2016, 17:28
Official
Dear Whitney Isaaks
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Oct 2016, 17:34Dear Whitney Isaaks
We apologise for this disruption in service: we understand that losing your viewing and recordings is not ideal.
The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on Tuesday night. Please leave your decoder on, the fix will be done remotely.
Once again apologies for the inconvenience this has caused.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply14 Oct 2016, 17:34
Official
Dear Whitney Isaaks
We apologise for this disruption in service: we understand that losing your viewing and recordings is not ideal.
The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on Tuesday night. Please leave your decoder on, the fix will be done remotely.
Once again apologies for the inconvenience this has caused.
Regards
Elna
Best regards,
WI
Whitney I's updateReviewer Update
14 Oct 2016, 18:48OK thank you very much for your response.....will give an higher star rating when the problem is resolved.
WI
Whitney I's update14 Oct 2016, 18:48
Reviewer Update
OK thank you very much for your response.....will give an higher star rating when the problem is resolved.
WI
Whitney I's updateReviewer Update
21 Oct 2016, 16:31So today I've contacted dstv twice (airtime wasted) because my dstv explora is still giving me problems just to find out that it has been switched off because I did not pay.How can you pay for a service you could not use for weeks.Even after disconnecting my explora it still kept on rebooting and freezing. Because of their problems with connection I am the one that must pay now.How does this work.I want some sort of refund.I've talked about this in my previous message and look this is exactly what is happening to me.Also I've made EFT payment for my outstanding balance on box office last month already of R165 reference ***7 to recipient Dstv BoxOffice just to find out that they've added that money to my residential account.Are anyone doing their job at dstv.I'm highly unsatisfied and disappointed.Is this the treatment the customers is receiving.The agent was also unable to change my payment date because he was experiencing difficulty with the system.Thats not my problem.....same when the client is experiencing problems its not your problem.That's how you make me feel.This means I must contact dstv again (airtime!!!) Just to change that on their system.Big businesses like to take advantage of people.I wonder how they will react if this happens to them.....I'm sure they won't leave it just there and thats exactly what I'm going to do.Everyone always apologize for the inconvenience but when it comes to the client no oppologies is accepted.Dstv wants their money and that's it.I feel ******.
WI
Whitney I's update21 Oct 2016, 16:31
Reviewer Update
So today I've contacted dstv twice (airtime wasted) because my dstv explora is still giving me problems just to find out that it has been switched off because I did not pay.How can you pay for a service you could not use for weeks.Even after disconnecting my explora it still kept on rebooting and freezing. Because of their problems with connection I am the one that must pay now.How does this work.I want some sort of refund.I've talked about this in my previous message and look this is exactly what is happening to me.Also I've made EFT payment for my outstanding balance on box office last month already of R165 reference ***7 to recipient Dstv BoxOffice just to find out that they've added that money to my residential account.Are anyone doing their job at dstv.I'm highly unsatisfied and disappointed.Is this the treatment the customers is receiving.The agent was also unable to change my payment date because he was experiencing difficulty with the system.Thats not my problem.....same when the client is experiencing problems its not your problem.That's how you make me feel.This means I must contact dstv again (airtime!!!) Just to change that on their system.Big businesses like to take advantage of people.I wonder how they will react if this happens to them.....I'm sure they won't leave it just there and thats exactly what I'm going to do.Everyone always apologize for the inconvenience but when it comes to the client no oppologies is accepted.Dstv wants their money and that's it.I feel ******.