Poor dstv service-

I am a client of dstv from the mnet days of 1992. In the past 30 plus years I have never experienced such pathetic service from a company like dstv. See complaint below:

14 months back, I was called by dstv. I was told by dstv that since I am a loyal customer and have 2 decoders , instead of paying on the premium service R980 charge I can get a 2 year fixed contact at 1650. I agreed and signed up. 13 months went and there was no issues. 3 months back , I go to make the normal payment of 1650 that I normally do, I see the amount on the app changed to the 1960 amount. I call in to the call center, the lady says she can see the error is on their side as I am still under contact and she says to pay the 1650 amount and they will sort out the issue. 7 days later I call in , speak again to another person at call center as issue not sorted, she promises to call back, she doesn't. Another 3 weeks go, and the new payment is due, the amount hasn't been credited and for the new month the amount is still 1960 plus the previous amount I havnt paid. I call in again, the agent says the matter has been escalated and will get back to me. She never calls back, I call for the 5th time a week later. This time speak to a supervisor, again he says he will definitely get this issue sorted. Another 2 weeks go, the supervisor doesn't call back. Now the third months payment is due, same problem, now I'm owing 680 on old amounts , and the 1960 for the new month. I call in again, this time dstv has now disconnected my service. I speak to supervisor again, but a new supervisor. She gets my service re connected. She promises to check with the previous supervisor why the issue wasn't sorted and will get back to me. I refuse to leave the call until the issue sorted as this is my 7th phone call. She even said if he doesn't sort the issue , she will. And she will call me after 24 hours with feedback. Another 7 days have passed, no call from any supervisor, my account has been disconnected again. I am so sick and tired of this pathetic service I am receiving. I am at the stage of disconnecting both my decoders with dstv as this company in the past 3 months has displayed lies, empty promises and poor pathetic service. 8 phone Calls later, issue not sorted. This is not the way a company treats a loyal client of over 30 years.

A sad and disappointed