Poor DSTV customer service

I’m really disappointed with the poor service I’m currently receiving. They tried to debit 2 hours before my salary was in my account and it bounced. A few hours later they sent a message with a link for me to pay the premium but in the link the had double billed me. I’ve been attempting to call and use the self service app still same issue so today I finally got through to their accounts department and there’s an error with the charge but now because I didn’t pay on that day for each day since I’ve been charged a ridiculous amount per day even though the double billing is the reason I still haven’t paid. While voicing my concerns the lady just cut the call nje... I’ve been a premium member for more than 5 years and this is a first shame. If I have to cut my loses though, I’m willing to but I will not pay double anything for no reason