POOR DSTV CUSTOMER SERVICE

I contacted the contact via twitter as I was not getting the option for catchup plus. They advised me do a factory reset and then I receive an error "catchup is not available in your country" after the reboot was done. I was asked to confirm my services were active and did that twice and then the agent just disconnected. I then contacted via the website and was advised to do some troubleshooting and then they advised me that the chat will disconnect after 4 minutes without my issue being resolved. I requested a manager more than once and then I was advised that the chat cannot be transferred to a manager and I was provided an email. This is poor customer service and that is the reason why I am cancelling my services end of the month.