POOR & DISSAPOINTING SERVICE FROM DSTv / MULTOCHOICE

I am a DSTv customer. I have a holiday home (HH) functionality, which I use from time to time.. Earlier this year, when apparently DSTv upgraded their systems, I could no longer log-on and connect my holiday home. Every time I needed to switch on the HH,, Each time I mentioned to the call-centre person that there was this problem. i was advised that they would escalate the problem, whatever that means. (THE LOG-ON ISSUE WAS NEVER RESOLVED. THE WHATSAPP service does not work either). On Sunday the 8th, at approx 20h30, September I called to switch on the HH, and this was done, However the PVR functionality could not be activated. I was told by the operator, Noletando (Spelling may be incorrect), that only managers / supervisors can switch such on. I was given a call reference number (***0-C1) and told that within an hour the PVR would be on. Yesterday morning I tried to see if the PVR was activated, and no it had not, and I rebooted the syatem to see if this may help or resolve the issue, which it did not. At approx 9h57 (12 hours later), yesterday. I called again and spoke to an operator - Mbali, who advised that she she could not activate the service, and would refer it to her supervisor, Mohamed to rectify. I then requested that Mohamed or whoever, could please call me to advise that the matter was done, or at least that they are working on it. Obviously no such call or sms came through. At 10h54, I called again, as the matter was not resolved, I then held on the line for 1 hour 52 seconds while supposedly various people tried to resolve the matter. There was no positive resolution, and a chap Hlanhla, who seemed to be of assistance eventually gave me ticket number (Nr ***BSD) and an email address: businessservicedesk@multichoice to follow up on the matter.This after screaming down the line for attention, as I could hear people in the background, i.e. I was not put onto the melodious waiting tone. I emailed this address with e ticker number, at 15h21, (and did get proof that the mail was received), as the matter was still not resolved. It is now Tuesday, 10th September and the matter is still not resolved. I wonder if anyone at DSTv actually cares, and will bother to respond to this matter, and resolve the issue. Very dissapointing from the company.