MB
MAUREEN B
1 reviews | Active since Oct 2013
22 Mar 2023, 15:04
POOR & DISGUSTING SERVICE
My decoder broke on Saturday phoned client services sorted out new decoder for delivery on Monday. Nothing came. Phoned this am first thing no trace of the conversation on Sat, escalated & 5 times Multichoice phoned & put the phone down. Now phoned again & escalated it. REALLY paying R849 pm for NO SERVICE NOT ACCEPTABLE. I AM DISGUSTED. I cannot even get onto the web page or dstv client services to speak to a manager to complain. Disgustingly. Buy get 6 survey calls from a stupid robot how does that help.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
22 Mar 2023, 15:06Hi MAUREEN,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards.
|DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards.
|DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Mar 2023, 15:06
Official
Hi MAUREEN,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards.
|DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards.
|DStv: Hello Peter Team
MB
MAUREEN B's updateReviewer Update
22 Mar 2023, 15:10You say you will help & so far a robot how does that help. Excuse me if i don't believe you. DISGUSTED. As SASSA pensioners the only luxury & being a loyal customer since the beginning means nothing.
MB
MAUREEN B's update22 Mar 2023, 15:10
Reviewer Update
You say you will help & so far a robot how does that help. Excuse me if i don't believe you. DISGUSTED. As SASSA pensioners the only luxury & being a loyal customer since the beginning means nothing.
MB
MAUREEN B's updateReviewer Update
23 Mar 2023, 09:28It is now day 6 still no call to sort out my decoder delivery. Can't contact anyone direct just the call centre who escalated it. What the hell am I paying R849 for 3/4 of a month. Are they going to going to refund me those days. DISGUSTED.
MB
MAUREEN B's update23 Mar 2023, 09:28
Reviewer Update
It is now day 6 still no call to sort out my decoder delivery. Can't contact anyone direct just the call centre who escalated it. What the hell am I paying R849 for 3/4 of a month. Are they going to going to refund me those days. DISGUSTED.
MB
MAUREEN B's updateReviewer Update
24 Mar 2023, 08:51I want to know exactly why it has been declined asap.
MB
MAUREEN B's update24 Mar 2023, 08:51
Reviewer Update
I want to know exactly why it has been declined asap.
MB
MAUREEN B's updateReviewer Update
24 Mar 2023, 08:55You say you called at 21.53 on 22/03/23 who phones at that time of night. Since I have no TV why would I not be in bed asleep.
MB
MAUREEN B's update24 Mar 2023, 08:55
Reviewer Update
You say you called at 21.53 on 22/03/23 who phones at that time of night. Since I have no TV why would I not be in bed asleep.