1 reviews | Active since Apr 2013
Poor disgusting service
On the 30 April 2015 I have made my payment on my account. Ever since then we have had endless connection problems. I have phoned the call centre 3 times a week since, sent through my proof of payment 3 or 4 times. We then have paid today at Pick n Pay an amount of R850 and still tell us we owe an amount of R531.31 while we have never missed any payments. No-one in that organisation has the decency to pick up a telephone or send an e-mail to advise us as to what is happening. We just keep waking up every third day and find out we are disconnected. This is the most horrible service I have received and everytime they disconnect us we get billed for re-connection fees!!! I am not impressed we the lack of courtesy or proffessionalism received from you people. I think I should send you my phone bill since I keep having to call you guys!!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and is attending to the missing payment on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and is attending to the missing payment on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert