1 reviews | Active since Dec 2015
POOR CUSTOMERT SERVICE
I am so disaapointed by DSTV,the way they are treating us,it really shows they no longer cares,my services were cut off due late payments,I normally do cash payments since I having finance shortage,and now I need to reconnect again,my showmax was also cut off I called so many times with my air time I even make airtime advance its 2 days now,but I havent got received assistance yet,all they do is to add more subscriptions on my existing one,I a so disappointed cos all I needed was just to activate my showmax,no wonder why so many customers are leaving dstv its becasuse of this poor service treatment to its customers,I expected to call me back since airtime cut off but instead i call again and I start with another agent its like a norm,why cant they have a system to track calls and escalate to previous agent who have all in formation,Mxm
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 081*****64 with a *** and it seemed the was a break in connection with the network.
However, may you please try to follow the below steps to link your Showmax to your DStv account;
- Using your DStv customer details you must sign-in or sign-up on to the MyDStv Self- Service website or app.
- Click My products, then subscriptions and select an active DStv subscription.
- Select the plus sign + on “Add to the subscription”.
- Navigate to the Showmax banner and click add to add Showmax.
- Click on accept to accept the quote that was generated.
- Click continue to Showmax.
- Create a Showmax account or sign in.
- Start watching.
Alternatively, you may chat with one of our Showmax agents for a quick assistance on this link https://www.showmax.com/za/help?
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 081*****64 with a *** and it seemed the was a break in connection with the network.
However, may you please try to follow the below steps to link your Showmax to your DStv account;
- Using your DStv customer details you must sign-in or sign-up on to the MyDStv Self- Service website or app.
- Click My products, then subscriptions and select an active DStv subscription.
- Select the plus sign + on “Add to the subscription”.
- Navigate to the Showmax banner and click add to add Showmax.
- Click on accept to accept the quote that was generated.
- Click continue to Showmax.
- Create a Showmax account or sign in.
- Start watching.
Alternatively, you may chat with one of our Showmax agents for a quick assistance on this link https://www.showmax.com/za/help?
Kind Regards,
DStv: Hello Peter Team
Best regards,