JN
Johan N

1 reviews | Active since Nov 2021

11 Sept 2024, 16:05

POOR CUSTOMER TREATMENT

It is shocking how DSTV treat their clients. They have a pensiors discount but you as the pensioner have to get into your car drive to the DSTV centre and apply for a pensioners discount. How inconvenient is that.

They have all the details of the client on their system but a pensioner cannot ask for the pensioners discount over the phone. Been a pensioner for more than 3 years now and still paying the normal Very expensive subscription.

Only option left is to cancel and move away from DSTV.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Sept 2024, 16:08
Official
Hi  Johan, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team