poor customer servuce

Well I have recently installed a DSTV at home and I kept on contacting the call centre to advise on how to make payments... Been getting different answers from. Different agents.. I then made an EFT payment as I have opted for the debit order option.I was then advised that I need to make manual payments as my due date had passed. Later to realise that I have been blocked..called the call center again and my I was told that it's active and perhaps it's the signal... Ok... The following day the error persisted I then called again only to be told I was in arrears. How? Ok sent through proof of payment and was told it will take 24 hours. Called in today only to be told they not sure how long it will take... How ***********. My complaint is that the consultants are not equipped enough to provide a sound advise...urgent response to the matter us expected