MR
Michelle R

1 reviews | Active since Apr 2017

28 Apr 2017, 18:58

POOR CUSTOMER SERVICES BY MANAGEMENT AND BY CALL CENTER AGENTS

<p>DSTV incorectly billed me and continously cut off my services . Every call center agent that was spoken to did not sort the problem to the end .The one agent assists ,and next the service is cut off .This has been continually happening with a few of the agents . Eventually,I got hold of the supervisor ,today , 28/04/2017 and he promised that the service will be restored and the problem will be investigated and solved.When I got home this evening ,28/04/2017 ,my DSTV was disconnected.This is poor customer service.</p> <p>The following DSTV call center agents were not of any assistance.</p> <p>1. Thabo - 3/04/2017 :18:55</p> <p>2.Itumeleng - 17/04/217 : 13:27 - not helpful</p> <p>3.Bongani - 18/04/2017 : 18:10 - not helpful</p> <p>4.Rosetta - 23/04/2017 : 21:30 - not helpful</p> <p>5.Loren - 28/04/2017 : 13:45 - not helpful</p> <p>6.Trevor Sambo ( Supervisor) - 13 : 55 not helpful</p> <p>7.Enrico - 18:30</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Apr 2017, 07:36
Official

Dear Michelle Rohan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team