RC
Renette C
1 reviews | Active since Dec 2016
04 May 2017, 16:24
Poor Customer Services
<p>Good day </p> <p> </p> <p>I spoke to Portia the Supervisor at Dstv, I have tried to make arrangements to pay my account next week and asked her to please reactivate my account as I do pay every month.</p> <p>I am currently unemployed and my husband is paying all the accounts now, and is only getting paid next week.</p> <p>She was very rude and had me in tears, I know that I have made a arrangement previously and I was assist by a friendly consultant.</p> <p> </p> <p>Please can I get a friendly response from someone.</p> <p> </p> <p>Thanks </p>
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
04 May 2017, 18:24Dear Renette Coetzee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply04 May 2017, 18:24
Official
Dear Renette Coetzee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 May 2017, 21:58Dear Renette Coetzee
We are sorry to hear that you're unemployed and we understand your frustration, however we don't do payment arrangements.
For more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
The total amount required to reconnect your service is R 839.00. Another option you can look at for now is to reconnect your service at a lower package, then you can upgrade when your husband is paid.
See this link for our different packages : https://selfservice.dstv.com/products?utm_source=meganav&utm_medium=meganav&utm_campaign=premium-products-za&utm_term=other&utm_content=support
Please let us know if there is anything that we can assist you with further.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply04 May 2017, 21:58
Official
Dear Renette Coetzee
We are sorry to hear that you're unemployed and we understand your frustration, however we don't do payment arrangements.
For more information please see this link for our terms and conditions : http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
The total amount required to reconnect your service is R 839.00. Another option you can look at for now is to reconnect your service at a lower package, then you can upgrade when your husband is paid.
See this link for our different packages : https://selfservice.dstv.com/products?utm_source=meganav&utm_medium=meganav&utm_campaign=premium-products-za&utm_term=other&utm_content=support
Please let us know if there is anything that we can assist you with further.
Regards
Elna
Best regards,
RC
Renette C's updateReviewer Update
05 May 2017, 08:24Good day Elena
Please can we do that then?
And when will my dstv be reconnected?
RC
Renette C's update05 May 2017, 08:24
Reviewer Update
Good day Elena
Please can we do that then?
And when will my dstv be reconnected?
RC
Renette C's updateReviewer Update
05 May 2017, 08:25Please can you contact me
RC
Renette C's update05 May 2017, 08:25
Reviewer Update
Please can you contact me
DStv (MultiChoice)'s replyOfficial
05 May 2017, 13:30Dear Renette Coetzee
Thank you for taking my call as discussed the service is activated on the Compact package.
Please pay R381.00 as soon as you can, to stay connected and to avoid being disconnected.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply05 May 2017, 13:30
Official
Dear Renette Coetzee
Thank you for taking my call as discussed the service is activated on the Compact package.
Please pay R381.00 as soon as you can, to stay connected and to avoid being disconnected.
Regards
Elna
Best regards,