Poor Customer Services

<p>As a long standing customer with dstv I feel **********, as I've been sitting without dstv connection for the past 7 days, which the dstv consultant advised that I need to take my decoder for testing, which i did and they found nothing wrong with my decoder. I was then advise that i need to get a private engineer to check my connection. I feel that does is not my responsebility to get an engineer out and pay out of my own pocket for a service that I'm paying DSTV for. Secondly how does it happen that my dstv works perfectly one and the next minute it stop working searching for signal? And why is that there is quite a few people I know that are or were experiencing the same issue? </p>