Poor Customer Service/Failure to replace a Decoder covered by Insurance

I am appalled and frustrated by your "don't care "attitude and treatment regarding a malfunctioning decoder which we have been given a run around by your service centers. For the past six months or so, my decoder has been displaying a "disk full" message, we have been calling your offices while also taking it to your service centres with no positive outcome. It has been flushed out, rebooted on numerous occasions without any luck while I pay R505 without fail, paying for the service I'm not getting since there is no catch up and the PVR functions are no longer working.

Your agents at Maponya (Soweto) DSTV center have been promising to replace the decoder for the past few months since we are covered by insurance, but without fail. The last visit, which was around the same time in February 2026, they promised to call us should there be enough stock for decoders, but we are still waiting even this day. I am exhausted and enough of your poor customer service while there is so much competition around, I believe I am left with no option but to desert you and look for an alternative service which would treat me like a paying subscriber!