Poor customer service yet we pay lots of money.

I’ve been struggling to activate my streaming account for quite some time now. Initially, the app wouldn’t allow me to make payment. When I finally managed to deposit directly into your account, I was able to access the app however, I only have access to old shows, and none of the latest content.

My issue was escalated, but this morning I received a call from a very rude and disrespectful lady regarding the same matter. After realizing she couldn’t assist, she suddenly became dismissive, told me to call customer service because she “only deals with decoders,” and then hung up on me.

I’m extremely disappointed not only because of the ongoing issue with my streaming service despite paying over R600, but also because of the unprofessional treatment I received from your staff. This is completely unacceptable.

To date, I still don’t have access to the latest shows on my account. I would appreciate it if someone competent could urgently resolve this matter and restore proper access to my streaming service.