POOR CUSTOMER SERVICE, WHAT A *******!!!

On the 24th of January I paid R399 for my dstv subscription via EFT but Dstv only credited my account on the 26th Jan 2022 so that they can charge reconnection fees R146 from the 25th Jan 2022 until 29th Jan 2022. I paid on time, yet my service is disconnected. I have spoken to 3 customer service agents who all promised to escalate the matter to finance. Is Dstv cheating us of our money through the reconnection fees or what? I submitted my proof of payment and received Ref ***4. It's been 6 days without service which I paid for. I want answers!!!!