Poor Customer Service on New Decoder

Since March 2025 I have had a problem with my decoder, went into a shop and they did an exchange on my insurance which they told me would be a 2nd hand decoder, all good, came home the decoder does not, pause play record etc. so basicly I have downgraded to the 90's decoders that we had back then.

Made several calls to fix this, after so much hussle and struggle I ask them just send me a new decoder will take a new contract basicly just to get a new one that is working.

All good got my reference number after 2 weeks an installer called me he want to come and install my new decoder, but he is not fami**** with the street, I asked him Bloemhof? No mam this address says Bloemfontein, Frustrated again cause I SPELLED the town name for the consultant and gave a postal code for Bloemhof asked like 300 times you have the installation address in for Bloemhof in the North West yes mam...

So the installer couldn't come and install the decoder DSTV is gonna send someone new... and months and phone calls went by and NOTHING!

Here I am 1 year later paying over R1000 for ****! No new decoder, no decoder that is working, no phone call from a new installer just me that keeps on calling to ask when are the installer gonna come and no one at DSTV can give me answers... sometimes they pick up the reference number other times they don't.....

I gave up trying November 2025....

And yesterday after struggling again, I decided to get on here, cause maybe just maybe when they see this SOMEONE will have a wake up call.

I am done!

What am I actually paying for then?