PN
Philisiwe N
1 reviews | Active since Jan 2020
10 Jan 2020, 15:40
Poor customer service (negligence
I have app**** for the Black Friday price lock on the 2nd of December, ever since no consultant from DSTV has come back to me to assist. I’ve sent an email and contacted the call Centre and was advised the promo closed a week after.
I’ve sent the sms before the promo ended and I’m so frustrated as I’ve been so loyal to DSTV , your customer service team is giving me more reason to permanently switch to Netflix
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Jan 2020, 16:38Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Jan 2020, 16:38
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PN
Philisiwe N's updateReviewer Update
11 Jan 2020, 10:53I haven’t been assisted by a consultant from the price lock department Noluthando just contacted me to advise that they didn't have stock hence I didn't receive a call back for the Black Friday promotion.
I need to be contacted by a senior I feel very unappreciated right now worse I’ve been servicing Multichoice for 5 years what happened to customer deligh & 1st call resolution ? I’m so disappointed
I need to be contacted by a senior I feel very unappreciated right now worse I’ve been servicing Multichoice for 5 years what happened to customer deligh & 1st call resolution ? I’m so disappointed
PN
Philisiwe N's update11 Jan 2020, 10:53
Reviewer Update
I haven’t been assisted by a consultant from the price lock department Noluthando just contacted me to advise that they didn't have stock hence I didn't receive a call back for the Black Friday promotion.
I need to be contacted by a senior I feel very unappreciated right now worse I’ve been servicing Multichoice for 5 years what happened to customer deligh & 1st call resolution ? I’m so disappointed
I need to be contacted by a senior I feel very unappreciated right now worse I’ve been servicing Multichoice for 5 years what happened to customer deligh & 1st call resolution ? I’m so disappointed