POOR CUSTOMER SERVICE, LIES AND PROMISES

MULTICHOICE SERVICES IS SO POOR, THEIR SYSTEM ADDED EASY VIEW ON MY ACCOUNT SINCE 2017 JUNE I HAVE BEEN PAYING EXTRA R29 ACCORDING TO BATHABILE MOROBU ONE OF MULTI CHOICE CALL CENTER AGENT SHE TOLD ME IT MIGHT BE SYSTEM PROBLEM, I FEEL THIS IS NOT FAULT MULTICHOICE MUST APOLOGISE AND REFUND MY MONEY NO ONE CARES I JUST GET PROMISES THAT MY MONEY WILL BE REFUNDED EVEN TODAY I DONT HAVE FEEDBACK FROM MULTICHOICE, WHEN I CALL I HAVE TO REPEAT THE SAME STORY THERE ARE NO NOTES ON THE SYSTEM SO THEY ARE NOT IN TRACK WITH MY COMPLAIN. TODAY I CALLED THEM AGAIN THEY CALLED A MANAGER WHO PROMISED TO ESCALATE MY CASE AGAIN, THIS IS ***** COMPANY ADDED EASY VIEW ON MY ACCOUNT WITHOUT MY CONSENT I USE ONLY ONE DECODER WICH IS COMPANT PACKAGE AND I DONT KNOW ANYTHING ABOUT EASY VIEW THIS POOR CUSTOMER SERVICE AM BUSY CALLING THE USING MY OWN AIRTIME I DONT GET ANY FEEDBACK AM EXPECTING MY REFUND BUT WHAT I GET IS MORE ESCALATIONS