poor customer service, issue not resolved, considering cancelling Dstv

I was on a live chat with AZ/Princess Mosia regarding an issue I was facing. I explained to her that I had made numerous requests for assistance previously but was never helped. I even mentioned that I was seriously considering canceling my premium DSTV subscription due to the lack of support. To my surprise, instead of addressing my concerns and asking what was bothering me, she proceeded to schedule the cancellation of my premium package.

I tried to explain my problems to her, emphasizing that I only needed help with my Showmax service, but she completely disregarded my request and continued with the cancellation process. To make matters worse, she threatened to end the chat prematurely and eventually did so without resolving my issue. Her lack of professionalism and unwillingness to assist left me feeling deeply frustrated.

This experience made me understand why many customers leave DSTV—it is because of this kind of poor attitude and lack of customer service. Despite being a premium subscriber, I was treated as though my concerns were unimportant. Employees like her behave as if they are doing customers a favor rather than providing the service we pay for. This kind of incompetence and indifference contributes to the significant financial losses DSTV faces.

As a loyal premium subscriber, I expect to be treated with respect and to have my issues resolved efficiently. This experience has seriously made me reconsider my subscription, as I cannot tolerate such treatment. All I needed was assistance with Showmax, but instead, I received no help, dismissive behavior, and a negative experience overall.