Poor Customer Service / *********** Staff / Wastage of Time

I called today to advise that my decoder is not working and was requested that I should bring the decoder into the customer care centre. I asked what time the customer centre closes and was advised that it closes at 19:00. The call centre agent was Gugulethu. I then called the switchboard just to confirm and Margaret confirmed that the customer centre closed at 20:00. When I reached the customer care centre (at 18:40) all the way from Kensington Johannesburg only to find out that they closed at 17:00. You can imagine how peed off I am having to drive that distance in the rain, only be disappointed. I then called the call centre and the agent by the name of Michael was adamant that a manager will call me back, but I am still waiting. The service experienced is so poor that I am considering cancelling my subscription going forward. Can someone who is empowered from Multichoice please contact me to resolve the issue as I an not going to drive all the way back to your offices. Thanks Naz