Poor customer service from noncanazane at multichoice

I made a call to multichoice call centre today , I spoke to an agent named Ncanazane, who made me hold the line for over 25 minutes saying she’s rebooting the system to reconnect my DSTV, wherelse u could hear her on the background saying to colleagues “ she will hold its her airtime I don’t care , let me eat my chips “” that was rude and disrespectful of her .... I had to hang up because I was so irritated when she came back on the phone saying the system is still rebooting, I just told her she mustn’t lie I heard everything she was saying to her colleagues ... I would like to hear from multichoice please because my DSTV is still disconnected I don’t know why because I don’t owe anything