Poor customer service from Nomfundo

This is seriously not happening again,after just deducting extra money in December without informing me you go and increase my price lock amount without informing me once again..Im mostly frustrated and coming to Hello Peter because i called the call centre yesterday to try and resolve the issue,spoke to Nomfundo who said someone will call me and that she made a note,i asked her numerous times will someone call and she said yes.Can someone please call me from Multichoice to resolve my query before just deducting my account and also why your consultants have a dont care attitude when dealing with clients as you dont promise and dont deliver its seriously poor customer service,its almost like she knew nothing will happen.